Support • Food Truck Hub HQ
How can we help?
Self-serve answers, quick links, and a direct line to our team—for Food Trucks and Event Vendors.
Before you contact us
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Clear cache / hard refresh (Ctrl/⌘+Shift+R) resolves most layout or login hiccups.
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Try another browser (Chrome/Edge/Firefox/Safari) to rule out extension conflicts.
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Check membership status (active/canceled) before billing questions.
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Gather details: URL, steps to reproduce, screenshots/video, and any error text.
Trucks vs Vendors—who pays for what?
Food Trucks use paid tiers for listing, analytics, and early event access. Vendors typically use free tools to submit event details and forms.
Why does my shortcode show as text?
In Elementor, paste shortcodes into the Shortcode widget—not the HTML widget. The HTML widget will not render them.
Form uploads failing?
Ensure file size & type meet the form limits. Try a fresh filename and a single upload first to isolate the issue.
Need a copy of my invoice?
Ask below and include the billing email and the month(s) needed. We’ll reply with a PDF receipt.
Tip: Add as much detail as possible—first reply resolution is our goal.
Contact
Send a message to Support
We reply in under 1 business day. Include URLs, screenshots, and steps to reproduce when reporting a bug.
Form goes here: add an Elementor Shortcode widget beneath this box →
Files allowed: screenshots, PDFs, and common image formats. If your upload fails, submit the ticket and reply to our email with attachments.